Frequently Asked Questions
Everything you need to know about bringing Neptune home.
What is the typical delivery time for furniture orders?
Standard shipping for in-stock items typically takes 5-10 business days. Custom or oversized pieces may take 3-6 weeks depending on your location and the specific artisan lead times.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your shipment in real-time.
Are your wood products sustainably sourced?
Sustainability is at the core of Neptune. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home is as green as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.